Shipping Policy | Appliance Parts

At PartsIPS, we are committed to providing a reliable and transparent shipping experience. This Shipping Policy outlines our order processing procedures, shipping methods, delivery estimates, and customer responsibilities.

1. Shipping Destinations

PartsIPS currently ships to customers throughout the United States, including all 50 states.

At this time, we do not ship to:

P.O. Boxes
APO/FPO addresses
Locations restricted by carriers or applicable regulations

Additional shipping destinations may become available in the future.

2. Order Processing

Orders are typically processed within 1–3 business days following successful payment authorization.

Orders are processed Monday through Friday, excluding weekends and holidays.
Orders placed outside normal business hours will be processed on the next business day.
Processing times may vary during periods of high order volume or when additional verification is required.
If an unexpected delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

3. Shipping Methods and Delivery Estimates

PartsIPS works with established shipping carriers, including:

UPS
FedEx
USPS
DHL
Other qualified regional or national carriers

Estimated transit times are as follows:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days (where available)
Express Shipping: 1–2 business days (where available)

Delivery estimates begin after order processing is completed and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on factors such as:

Delivery destination
Package dimensions and weight
Selected shipping service

All applicable shipping costs will be displayed before the order is submitted.

From time to time, PartsIPS may offer free shipping promotions or special shipping discounts on qualifying products or orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

Shipment confirmation details
Tracking number(s)
Carrier information

Tracking information can be used to monitor the status of your shipment directly through the carrier's website.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

PartsIPS is not responsible for delays, additional shipping charges, or delivery failures resulting from incorrect or incomplete address information provided by the customer.

If you need to modify your shipping address after placing an order, please contact us as soon as possible. While we cannot guarantee changes after an order has been submitted, we will make reasonable efforts to assist before shipment occurs.

Email: contact@partsips.com
Phone: (315) 234-4347

7. Lost, Delayed, or Damaged Shipments

If your shipment is lost, significantly delayed, or arrives damaged, please contact our Customer Support team promptly.

To assist with the investigation, we may request:

Your order number
Photos of damaged items or packaging (if applicable)
Additional shipment details

We will work with the carrier to review the situation and determine an appropriate resolution when applicable.

8. Delivery Confirmation

Responsibility for an order generally transfers upon confirmation of delivery by the shipping carrier.

If tracking information indicates that a package has been delivered but cannot be located, customers should first contact the shipping carrier and check with household members, neighbors, or property management personnel before contacting PartsIPS for additional assistance.