Return & Refund Policy

At PartsIPS, customer satisfaction is important to us. This Return & Refund Policy explains the conditions, procedures, and timelines for returns and refunds to ensure transparency and compliance with applicable eCommerce standards.

1. Return Authorization Requirement (RMA)

All returns require prior authorization.

Customers must obtain a Return Merchandise Authorization (RMA) number before returning any item by contacting our Customer Support team.

• Returns submitted without a valid RMA number will not be accepted.
• The RMA number must be clearly displayed on the outside of the return package.
• Unauthorized returns may be refused and returned to the sender.

To request an RMA number, please contact:

📧 Email: contact@partsips.com
📞 Phone: (315) 234-4347

2. Return Eligibility Period

Returns are accepted within 30 days of the purchase date.

To qualify for a return, the item must:

• Be unused;
• Be in its original condition;
• Include all original packaging;
• Be in resalable condition.

PartsIPS reserves the right to inspect all returned merchandise and determine eligibility for refund or credit.

3. Refund Process and Timeline

Once a returned item is received and inspected:

• Approved refunds are typically processed within 72 hours.
• Refunds will be issued only to the original payment method used for the purchase.
• Depending on your financial institution or payment provider, additional processing time may be required before funds appear in your account.

Refunds apply to the product purchase price only. Original shipping and handling charges are non-refundable unless the return is due to a defective product or an error by PartsIPS.

4. Restocking Fee

No restocking fee will be charged for returns resulting from:

• Defective merchandise; or
• Incorrect items shipped by PartsIPS (reported within 30 days of delivery).

All other approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived defective or damaged; or
• The return is the result of a PartsIPS fulfillment or shipping error.

When applicable, PartsIPS will provide a prepaid return shipping label at no cost to the customer.

6. No Exchanges

PartsIPS does not offer direct product exchanges.

If you receive a defective, damaged, or incorrect item, please contact Customer Support within 30 days of purchase to request a return and refund. Approved refunds will be issued to the original payment method in accordance with this policy.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly and provide:

• Your order number;
• A description of the issue;
• Photos of the product and packaging (if applicable).

Our team will review the claim and determine the appropriate resolution, which may include a refund or other corrective action.

8. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

To request a cancellation, please contact Customer Support as soon as possible. Once an order has shipped, it cannot be canceled and must follow the standard return process outlined above.

9. Contact Information

For return requests, refund inquiries, or shipping-related questions, please contact:

PartsIPS

📧 Email: contact@partsips.com
📞 Phone: (315) 234-4347